1) Non-Service Order Changes
Able to track and store information on-line for non-service order activity.

• Non Service Changes (i.e.: N&A)
• Auth Codes (To be verified), Project Codes (Not Verified), Cr Cd Pin Numbers
• Handicap Coding
• History file of who, when, from, to

2) Service Order Changes
Able to track and store information for order activity on a line or circuit.

• Service moves/changes
• Number Changes
• Out of Service Changes
• Pic Changes
• Adjustments
• History of Service Orders

3) Provisioning

• Provide service through CLEC, ILEC or both
• Provide description of owned or purchased circuits.

4) Other Customer Relations
Able to track and store information for order activity on a line or circuit.

• Trouble Reporting
• Billing Questions
• Credit Checking
• Unidentified Tolls, Denied Tolls, Rebill Tolls